Run the return from the order, not a loose receipt.
You pick which product comes back and why. Cuadra puts the stock back, issues the FEL credit note to the SAT, and sends the customer their copy. The original invoice is never deleted, it gets offset.
Cuadra is the returns module for businesses in Guatemala that processes every return from the original order, with no loose receipts. You pick the product and the reason, Cuadra puts the stock back into inventory and issues the FEL credit note to the SAT in quetzales (GTQ). The invoice is never deleted, it gets offset, and everything is on record for when you file your taxes.
What's included
Start from the order
You find the original order by number or customer and pick which product comes back, no loose receipts.
Reason for the return
You mark why the product is coming back and it gets saved, so later you know what went wrong and why.
Stock comes back on its own
Cuadra returns the product to inventory when you approve the return, so you never carry phantom stock.
FEL credit note
It issues the credit note certified by the SAT that offsets the invoice. The original invoice is never deleted.
The customer gets their copy
Their credit note reaches them by email or WhatsApp, without you resending anything by hand.
Restocking fee
If you charge a fee on returns, you apply it on the same screen and the refund adjusts on its own.
How it works
Open the order
You find the original order by number or by customer and see everything that was sold in that sale.
Pick what comes back and why
You mark the products the customer is returning and the reason. The refund amount is worked out for you.
Cuadra closes the loop
Stock goes back into inventory, the FEL credit note goes out to the SAT, and the customer gets their copy.
Why it helps
- Your inventory tells the truth: every product that comes back returns to stock on its own, with nothing written down by hand.
- You stay square with the SAT: the invoice is never deleted, it's offset with a credit note, and the record of both stays.
- You don't lose track of what came back: every return saves the order, the product, and the reason for when you file.
Common questions
Do I have to dig up the paper receipt to process a return?
No. You start from the original order in Cuadra: find it by number or customer and pick which product comes back, with no loose receipts.Does the invoice get deleted when I process a return?
None get deleted, that's what the law requires. Cuadra issues a FEL credit note to the SAT that offsets the invoice, and the record of both stays.Does the stock go back into inventory on its own?
Yes. When you approve the return, the product goes back into your inventory stock right away, so you never carry phantom goods.
Start with your first sale today
No card. No commitment. 50 free sales every month, forever.
Start freeFree to start · No card required